Shipping policy

Shipping Policy for Online Orders at Body and Soul Day Spa:

Thank you for choosing Body and Soul Day Spa for your online purchases. We want to ensure a smooth and delightful shopping experience. Please read our shipping policy carefully to understand the terms and conditions.

1. Order Processing: a. Orders are typically processed within 1-3 business days from the date of purchase. b. Our business hours for processing orders are Tues to Friday, 9:00 AM to 5:00 PM (local time), excluding holidays.

2. Shipping Methods: a. We offer standard shipping through reputable carriers to ensure safe and timely delivery of your order. b. Shipping fees are calculated based on the weight of the package and the destination.

3. Shipping Timeframes: a. Canada: Standard shipping within Canada generally takes 3-7 business days for delivery, depending on the location. b. International: For international orders, shipping times may vary based on the destination country. Please contact us for estimated delivery times.

4. Order Tracking: a. Once your order is shipped, you will receive a confirmation email with a tracking number to monitor the status and progress of your shipment.

5. Shipping Restrictions: a. We currently ship within Canada and to select international destinations. Please contact us for information on international shipping availability and rates.

6. Shipping Costs: a. Shipping costs are calculated at checkout based on the weight of the package and the destination.

7. Free Shipping: a. We offer free standard shipping on orders over a specified amount or specified product/item. Check our website or promotions for current eligibility criteria.

8. Lost or Damaged Packages: a. In the unfortunate event that your package is lost or damaged during transit, please contact us immediately, and we will assist you in resolving the issue.

9. Contact Us: If you have any questions or need further assistance regarding our shipping policy, please contact our customer service team at (780) 417-1222 or via email at reception@bodyandsoul.com. Your satisfaction is important to us, and we're here to ensure a seamless shopping experience.